FAQ
- Wear and Tear Policy and Replacement / Repairs Policy
- How do I enter a discount code?
- Jewellery Care - How to look after pearls
- Jewellery Care - How do I look after my jewellery?
- Stock Level - When will this item be back in stock?
- Question - Do you deliver to my country?
- How do I measure my ring size?
- Returns - How can I get a refund?
- Exchanges - I want to exchange my product to another size / color
- My Item(s) or parcel is damaged / faulty
- I have received my order - Item is missing
- Where is my order? I have been waiting for over 3 weeks...
- I want a tracking update / tracking has not updated for a while
- My tracking link is not working / My tracking number is not found
- I did not get a order confirmation or an order number
- I need to change something about my order (my address/ change to a different size etc)
- I want to cancel my order / Can I cancel my order?