Fashion jewellery Wear and Tear
Here at OBJEKTS we take our products very seriously. We test all our items to ensure that our materials to ensure longevity. That being said, all plated jewellery including sterling silver will tarnish overtime. To extend the life of the jewellery, it's definitely best to give them occasional breaks and to keep them away from any moisture; this includes sweat, lotion, sunblock and perfumes. Please do not wear your jewellery in the shower or when washing your hands. It is very important to keep your jewellery away from chemicals / hand creams. Place them in the Objekts dustbag to prevent oxidisation. All fashion jewellery will experience normal wear and tear over time. Before purchasing, please read Jewellery Care for more information.
IMPORTANT: If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase brass-based fashion jewellery and we take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. The metal composition will be stated on the product page, please read it carefully before purchasing.
We are unable to offer a free replacement or a refund if you experience skin oxidisation with our copper-based jewellery since each individuals skin type are all different. Please note that skin oxidisation is also harmless.
Oxidisation of our brass-based fashion jewellery is not covered in our replacement/repairs policy as this is not due to a fault in our products but rather depends on each individual.
If your hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewellery). This is common with even the finest jewellery. If this is the case for you, you may wish to go for Sterling Silver jewellery instead or Solid Gold jewellery. Alternatively, you can prevent oxidisation by adding a layer of clear nail varnish or polymer coating inside the ring. Please read our Metal Sensitivity Guide for more information.
If you have any questions regarding any of our materials please contact us before purchasing and we would love to help.
Jewellery care for delicate item - Linea (2mm) bracelet / choker / anklet
This item is delicate if mistreated as with all small tennis bracelets. Please only pull it straight. Please do not twist it and do not use a twist motion when you opening or closing the clasp or the links may snap. If you twist it, this will be the reason why it snaps.
Please put the tennis bracelet on last when getting ready and take it off first to avoid the prongs of the bracelet from getting caught. The prongs will loosen if it gets caught on clothing. If a prong gets too loose, the stone might fall out as the stone is handset into the prongs without glue.
Replacement / Repairs Policy
Maximum 1 repair/replacement per order.
- My ring has tarnished, I need a replating
You can get a free replacement within the timeframe of product type. The customer pays the Repairs & Replacement Fee if timeframe exceeds the dates stated below.
Copper/Brass - Free replacement within 40 days of receiving your order.
*We are unable to offer a free replacement if you experience oxidisation with our copper-based rings.
925 Sterling Silver/Stainless Steel -Free replacement within 3 months of receiving your order.
HighCarbon Range -Free repair within 1 year of receiving your order.
- Damaged Items (e.g. Stones have fallen off)
You can get a free replacement within the timeframe of product type. The customer pays Repairs & Replacement Fee if the time frame exceeds the dates stated below.
Copper/Brass - Free replacement within 40 days of receiving your order*
925 Sterling Silver/Stainless Steel -Free replacement within 40 days of receiving your order
HighCarbon Range - Free repair within 40 days of receiving your order*
Before 40 days of receiving the item, damages are classed as a manufacturing defect. After 40 days, loss of missing stones and broken jewellery are classed as fair wear and tear and accidental damage respectively and we are unable to offer a free replacement as they could have been caused by factors beyond our control and you will have to pay the £8.50 replacement fee.
Please note that jewellery is delicate in nature (especially pave and prong settings)! If items are dropped, these items will likely damage due to their fine construction (this is true for fashion and fine jewellery as well). Any accidental damage will not be covered and customers will have to pay the Repairs & Replacement fee after the timeframe.
If your item has been damaged outside of the window stated above, please purchase a repair/re-plating fee of £8.50 which covers your repair or replating and replacement, labour and shipping one way. Please note that our products are handmade thus the £8.50 also covers the labour fee.
Please email us to purchase a Replacement/Repair.
*Exceptions: The Cuban Bracelet and Cuban Choker are excluded from this as stated on the product page. This piece is hand-set and consists of over 400 and 650 stones respectively. Due to the nature of this product, it is not recommended for everyday wear. We are unable to offer a refund if a stone falls off due to customers negligence as this is a handmade piece. Do not wear it in water as the micro-paved setting is set by glue. Please inspect it upon arrival immediately and contact us if you find that it is damaged. Please put jewellery on last to ensure that the jewellery does not tug on your garments.
Please contact us with your order number, the name of the item that needs repairing and we will be in touch with what to do next.