The system may have accidentally populated the wrong courier. Please check your local couriers here by checking your country:
https://objekts.zendesk.com/hc/en-gb/articles/360008834018
Tip: Please take a look at your tracking number to check the format in the tracking examples to help you determine your courier. Please also check your country’s public local courier website as sometimes it gets passed to them.
If you see this ‘This number can’t be found at the moment. It’s not available in the carrier’s system yet. Please check back later.’ Then it means it is the wrong courier detected. Please try another courier from this list: https://objekts.zendesk.com/hc/en-gb/articles/360008834018.
For non-UK customers please scroll below for examples.
UK customers
If you are a UK / Ireland customer and your courier is Royal Mail, you might see this 'tracking not found' note for up to 5 days as we use a forwarding agent:
This is because the first update will appear when your parcel lands in the UK.
If you are from the UK and you are anxious about this tracking, then please check 17track.net and choose CNE Express as your courier (the forwarding agent), you will be able to see the full tracking.
Non-UK customers
Example:
If it says 'Not found', the software might have detected the wrong courier.
If you change the courier to the correct one, you will get the tracking information.
You can see the courier list by country here: https://objekts.zendesk.com/hc/en-gb/articles/360008834018.
Wrong:
After changing to the correct courier:
Mexico example:
If your tracking says 'Not Found'
You will see:
What you need to do is select the right courier by going on this link to find your courier. You can see the courier list by country here: https://objekts.zendesk.com/hc/en-gb/articles/360008834018.
Your courier is SCM.
Now you will see tracking updates:
If you are anxious and you want to see examples of what a typical tracking will look like for your country,
How can I contact you?
If you are anxious and you want to see examples of what a typical tracking will look like for your country, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.