We offer a 30-day exchange (currently extended to 60 days). Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.
If you want to exchange for a different product entirely, you may need to pay the difference in RRP.
Bundles / Promotions exchange
You can exchange items in your bundle or promotion for anything else in the same bundle / promotion. If the items are not in the bundle, you will need to pay the difference.
How can I do an exchange?
Please contact us within 30 days of receiving your order. Please let us know your order number, the item you wish to return and which colour/size you want to exchange for. We will then give you an appropriate shipping address. We do not refund shipping fees for exchanges or refunds.
Posting your return/exchange
Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service so that we can process your exchange faster.
If you are an international customer, please mark the parcel as 'returned goods' with a value of £0 otherwise we are unable to accept the parcel.
If you are a UK customer, please pay the correct postage otherwise Royal Mail will be unable to deliver your parcel, we advise you to visit the Post Office.
Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at firstname.lastname@example.org if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.
Contact us about an exchange
If you wish to get in contact with us regarding a Exchange, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.