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  1. Objekts
  2. FAQ

FAQ

  • Extended holiday returns 2021
  • Tennis bracelet (2.5mm) FAQ - Loose clasp
  • My order didn't go through but money appears taken
  • Announcement: Black Friday Shipping Delay 2021
  • Packaging information
  • Price Changes 26th February 2022
  • Freebie policy
  • Why is my discount code not working?
  • My parcel has been returned to the sender
  • Express shipping policy - Return to Sender or Inefficient address
  • How to prevent linea bracelet from snapping
  • I can't open my bracelet clasp / How do I unclasp my bracelet?
  • What is cubic zirconia? How sparkly is your jewellery?
  • I missed a promotion - what can I do?
  • UK - Klarna payment is not working
  • Payment problem - My debit / credit card is not working / Klarna Payment is not working
  • Where do you ship from? / Why is your standard shipping slow?
  • Bundle not working - My bundle says 'SOLD OUT' on the checkout when it isn't sold out on the website
  • List of Couriers by Country / Which courier is shipping my parcel?
  • How much is delivery?
  • Will my fingers turn green? / I have sensitive skin
  • Do I need to pay customs fee?
  • Covid-19 Update
  • Are you hiring? Can I contact Careers?
  • Can I contact your PR team? / I am a stylist, do you do pull requests or celebrity requests?
  • Do you have an ambassador / influencer program and can we collaborate?
  • My order says 'delivered' but I have not received anything.
  • My order has not been dispatched yet
  • Promotions: BOGO - Can I return a BOGO promotion for a refund?
  • Promotions: Bundle Policy - Can I refund bundles?
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