FAQ
- Extended holiday returns 2021
- Tennis bracelet (2.5mm) FAQ - Loose clasp
- My order didn't go through but money appears taken
- Announcement: Black Friday Shipping Delay 2021
- Packaging information
- Price Changes 26th February 2022
- Freebie policy
- Why is my discount code not working?
- My parcel has been returned to the sender
- Express shipping policy - Return to Sender or Inefficient address
- How to prevent linea bracelet from snapping
- I can't open my bracelet clasp / How do I unclasp my bracelet?
- What is cubic zirconia? How sparkly is your jewellery?
- I missed a promotion - what can I do?
- UK - Klarna payment is not working
- Payment problem - My debit / credit card is not working / Klarna Payment is not working
- Where do you ship from? / Why is your standard shipping slow?
- Bundle not working - My bundle says 'SOLD OUT' on the checkout when it isn't sold out on the website
- List of Couriers by Country / Which courier is shipping my parcel?
- How much is delivery?
- Will my fingers turn green? / I have sensitive skin
- Do I need to pay customs fee?
- Covid-19 Update
- Are you hiring? Can I contact Careers?
- Can I contact your PR team? / I am a stylist, do you do pull requests or celebrity requests?
- Do you have an ambassador / influencer program and can we collaborate?
- My order says 'delivered' but I have not received anything.
- My order has not been dispatched yet
- Promotions: BOGO - Can I return a BOGO promotion for a refund?
- Promotions: Bundle Policy - Can I refund bundles?