It is worth noting, express shipping will not be refunded in the event of an undelivered item that has been returned to the sender due to an inefficient address or not answering the courier. As soon as the parcel has left our warehouse, it is the responsibility of the customer & courier to ensure good communication & the safe arrival of your parcel.
In the event that your parcel is not delivered and you are eligible for a refund and do not want the items resent, you WILL NOT be refunded for the express shipping costs, however just the value of the products. If you were qualified for free shipping, we will deduct the shipping cost from your refund total.
If you would like us to send it again, you will not receive free express shipping and will have to pay for shipping again should you wish. This is the result of excessive fees we must pay to Fedex as a result of lost and returned parcels.
Please always double check your delivery address details (please include your door number!) before purchasing if you choose express shipping and check your email regularly for tracking updates. Fedex may also contact you via phone.
Objekts store takes no responsibility if express parcels are not delivered due to inefficient address and lack of contact with the courier.