Freebie items need to be added to your cart before checkout. OBJEKTS store takes no responsibility if a customer fails to add in the free gift when placing their orders. Our warehouse prepares and ships out your order solely based on the items that are listed on your order confirmation email.
Should any customers find that freebie items can not be added to their checkout carts due to technical issues on our website, please contact our customer service representatives immediately (within 2 hours of you placing your order) with a screenshot of the issue related and your order confirmation email. We will inform our warehouse to put your order on hold and send it out once the freebie item is included. OBJEKTS store is not responsible if the shipment may be delayed due to this cause.
Under the circumstances that you have reported the technical issues to our customer service team within the agreed time frame however your order has already been shipped out without the freebie items that you are qualified to, kindly contact our customer service representative again and we will try our best to assist you.
Should you wish to have your freebie items sent out separately, we will charge you a standard shipping fee of £4.95 per freebie item.
Only one freebie allowed per order. Minimum order amount of £60 is required for you to be qualified for our freebie promotion. Should you purchase the freebie or more than one freebie without meeting the offer criteria, we reserve the right to cancel your order. In the event that you have purchased more than one freebie per order, OBJEKTS store will pick one freebie at random and cancel the other freebies in your order.
All freebies during the promotional period are subject to product availability. Limited amount of freebies is available during the promotion period or until sold out. We will make every effort to inform you as soon as possible if the freebie of your choice is not available and offer an alternative choice.
Our return policy does not apply to freebie items. No exchanges or return will be offered. You must also return the freebie you received if you are returning any items on your order.
OBJEKTS store reserves the right of final explanation/ reserves the right to stop the freebie promotion at any point without prior notice.