Yes, you can return the entire bundle for a full refund.
However please note that you cannot return part of the bundle for a proportional refund. You can, however, exchange an item for another item featured in the bundle that you purchased.
I prefer a partial refund
If you understand that you cannot get a proportional refund and you still want to return part of the bundle, we will charge you the RRP minus 15% and we will refund you the difference between that and the amount you paid.
For example, if you bought a 2 for £35 bundle - X cost £25 and Y cost £28 RRP. You return Y and keep X. We will charge you £25-15% = £21.25. The refund amount will be £35-£21.25 = £13.75.
If you bought a 3 for £50 bundle - X cost £25, Y cost £26, Z cost £30 RRP. You decide to return Z and keep X and Y. We will charge you (£25+£26)-15%=£43.35. The refund amount will be £50-£43.35 = £6.65.
Why 15%? We want our customers to take advantage of our discounts and 15% off is a discount you can find on our website!
My bundle contains a pair of earrings
Earrings are non-refundable, therefore the bundle is non-refundable.
We can offer a partial refund of RRP minus 15% of the other non-earring item(s) in the bundle that you wish to return. If you return the earrings, we will send it back to the original address and you will not get a refund.
If the earring is damaged upon arrival, we are able to refund you.
Please read the bundle policy carefully before purchasing or returning a bundle.
How can I contact you?
If you wish to get in contact with us regarding the promotion policy, please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department!
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.