I WANT TO CHANGE TO A DIFFERENT SIZE / COLOR / DIFFERENT PRODUCT
It is the responsibility of the customer to ensure they are 100% happy with the order and content before purchasing.
Please note that if you need to change something about your order, please let us know within 2 hours of placing your order.
However, this will not guarantee the changes in your order as our warehouse staff can often process and ship parcels as quickly as 3 hours. If the order change is possible we will process it and you will get an email update, however please be aware that it is the responsibility of the customer to know that they are content with their items before purchasing.
In order to help us prioritise your ticket, please make the email subject line: URGENT ORDER CHANGE [#INSERT ORDER YOUR NUMBER]
Our team will prioritise your ticket. Please do not email us again or your ticket will be pushed back. Instead, please DM us if you do not get a reply in 10 hours.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
If for whatever reason you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we CANNOT change or re-route your product and you WILL NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
How can I contact you?
Please tell us as soon as possible within 2 hours. Please do so through our Help Center Contact Form to ensure your query is handled and received by the correct department! Our team will prioritise your ticket. Please do not email us again or your ticket will be pushed back. Instead, please DM us if you do not get a reply in 10 hours.
You cannot change your address or any order details once it’s shipped.
IMPORTANT: Please do not reply to one of our automated emails you have previously received. You will not get a response.